Artificial intelligence (AI) is revolutionizing healthcare, with AI tools becoming a standard part of doctor appointments. Whether it’s interpreting test results or offering general health advice, AI plays a growing role in guiding medical decisions. However, according to health literacy leader and TEDx speaker Karen Commander, your voice is still the most critical tool during a doctor’s visit. Here’s how patients can advocate for themselves effectively in this new age of AI-powered healthcare.

Why Patients Need to Partner in Their Care

The introduction of tools like electronic medical records (EMRs), such as MyChart, has made accessing health information more convenient than ever. These platforms allow patients to review test results and visit summaries online. However, Commander points out that many people find these tools overwhelming or confusing. For example, while your test results may appear in MyChart, the information might need professional interpretation by a doctor.

"Patients need to see themselves as partners in their care," Commander emphasizes. While tools like MyChart provide valuable information, they often rely on medical jargon that's hard for non-experts to decode. There’s also a timing issue, as test results might appear on the platform before a doctor has had time to contextualize or explain them.

Understanding MyChart and Other AI Tools

1. Value of MyChart: Patients can access vital health details, including test results and summaries.
2. Challenges: Without clear guidance, these summaries and results may confuse patients.
3. Key Tip: Always discuss unexpected or unclear results with your doctor.

AI extends beyond EMRs. Tools like ChatGPT are now being used by patients to explore medical questions. While these tools can offer quick information, Commander warns of their current limitations.

Risks of Using AI for Medical Information

AI chatbots like ChatGPT are popular among patients seeking quick insights about symptoms, diagnoses, or test results. However, Commander highlights several risks. A recent study showed that nearly one-third of U.S. adults are using ChatGPT for health queries, yet another study revealed that the platform has only a 58% accuracy rate for health-related questions. Relying solely on AI could therefore lead to incomplete or wrong conclusions about your health.

What You Should Know When Using AI in Healthcare

• Accuracy Issues: AI tools are not always reliable for health advice and may provide incorrect answers nearly half of the time.
• No Privacy Protections: Unlike MyChart, external AI platforms do not comply with HIPAA, meaning your personal health information is not securely protected.
• Safe Practices: Use AI tools for general education only, not as a final authority. Always confirm medical information with a healthcare provider.

5-Step Framework for Becoming an Active Partner in Your Care

Commander’s "5 Steps to Better Communication for Patients" framework provides a clear path for navigating doctor visits efficiently and ensuring better outcomes:

1. Speak Up

Many patients hesitate to ask questions or challenge unclear instructions. Stop nodding along if you don’t understand something—speak up to clarify your concerns.

2. Take Notes

Research shows that patients forget up to 80% of the information shared during a medical appointment. Writing down key points ensures you retain critical details.

3. Explain Back

Use the "check back" technique to confirm you’ve understood your doctor correctly. Rephrase their instructions and verify they are accurate. For example: "So you’re saying I should change this bandage next Wednesday?"

4. Prepare Questions in Advance

Write down your questions before an appointment. Consider bringing a supportive friend or family member who can listen and take additional notes. Recording the appointment with your doctor’s permission is another way to ensure you don’t miss vital information.

5. Seek Clarification on Next Steps

Make sure you leave the appointment with clear instructions on follow-up actions, whether it’s scheduling lab work, contacting your doctor, or understanding prescribed medications.

The Importance of Documenting Your Health Journey

Using tools like a journal can help you keep a detailed record of your health history, including symptoms, treatments, and the advice given during each visit. This can be valuable in future appointments and helps caregivers remain informed and aligned with your care plan.

Be Your Own Advocate

Commander emphasizes the power of self-advocacy: "The doctor works for you." If you feel your concerns are being ignored or not adequately addressed, you have the right to seek a second opinion or even change providers. Always prioritize a healthcare partnership where your questions are welcomed and addressed.

Practical Tips When Visiting the Doctor

Here are a few actionable tips for your next appointment:

• Log into MyChart (or your EMR) ahead of time to review test results and jot down questions.
• Bring a trusted friend or relative, especially for complex health issues.
• Confirm the security of any apps or tools used to store your personal health data.
• Use your smartphone voice memo feature (with permission) to record the conversation for future reference.

Takeaways

AI is reshaping the healthcare landscape, but your ability to communicate effectively with your doctor remains your greatest asset. Tools like MyChart simplify access to medical records, while AI systems like ChatGPT provide general health insights. Still, neither replaces professional medical advice. To make AI work for you, treat it as supplemental and verify all conclusions with your doctor.

By following Karen Commander’s framework and taking an active role in your healthcare, you can overcome the challenges of modern medical technology while protecting your health and privacy.